Windows Remote Desktop and Apple Screen Share for Macs allows UWSP faculty and staff to connect securely to their assigned UWSP computer from off campus. When you remotely connect to your office computer the screen locks while you continue to work in the background.
Do the following one-time steps before attempting a remote connection. You should repeat these steps if you are assigned a different computer.
- Make sure your UWSP computer is assigned to you by IT. If the computer is not assigned to you by IT you may receive an “Access Denied” when attempting remote access. If unsure, contact the IT Service Desk and ask them to verify that your work computer is correctly assigned so you can connect to it remotely when off-campus.
- Make sure you know your UWSP computer name. See our instructions for how to find your computer name while on campus. If you are off campus, contact the IT Service Desk for help with your computer name.
- (Windows PCs only) Adjust your UWSP computer's power settings. You should adjust your UWSP computer's power settings so that it doesn't sleep and remains awake for your remote session (one time settings change).
Multifactor Authentication is required for all Remote Desktop connections.
To complete your MFA authentication using verification codes from your hardware token you must install and use the intermediary app, Big-IP Edge Client. To always complete your MFA authentication with Push notifications from your mobile device, set your default MFA Authentication method to "App-based authentication - notification".
Instructions To Remotely Connect To Your UWSP Computer
Whenever you leave your office leave your UWSP computer turned on, and locked or signed out. Laptops should be plugged into power. You cannot remotely connect to a computer that is turned off.
Remotely connect from:
When you return to your office
- Unlock your Windows PC computer screen: Press the CTRL+ALT+DEL keys and enter your UWSP password.
- Unlock your Mac computer screen: Sign in with your UWSP username and password.
Contact the IT Service Desk with additional questions!