Issue description:
Problem establishing a remote desktop connection from your home computer to your UWSP Windows PC computer.
The most common cause of problems establishing a Remote Desktop connection to your work computer is that it may be set to go into sleep mode after a period of inactivity. You can change your work computer's Sleep setting (desktop) and lid Sleep settings (laptops only), to never sleep.
Basic troubleshooting steps:
Immediate, short-term solutions if you are currently working from home and unable to remote to your assigned UWSP Windows PC computer:
- Always available: Your Office 365 web apps and file storage are always available online at office.uwsp.edu.
- During business hours: Consider asking someone with a key to your office such as your office manager, to wake your computer. Once you can remotely connect to your work computer follow the steps below to update your work computer's Sleep settings for future remote sessions.
- Outside of business hours: Office 365 Desktop apps and other common-use UWSP software may be accessed by logging into the Remote Lab, or installed from the Software Center once you have logged in.
Change your UWSP Windows PC sleep settings
- In Windows Search, type Control Panel and select Control Panel from the Windows menu.
- Type "power" in the Control Panel Search (top right).
- Click change when the computer sleeps.
- In the Plugged in column change Put the computer to sleep to Never.
- Click Save changes.
Do this additional step for laptops.
- Click the Back arrow (top-left corner).
- Click Change what closing the lid does.
- In the Plugged in column, change When I close the Lid to Do nothing.
- Click Save changes.