My UWSP Account Password Has Stopped Working

Did you forget your password?

If you think you may have forgotten your UWSP password you can attempt to reset your password by answering the security questions you set up when activating your account.

If you do reset your password, you may wish to first preemptively turn off any other devices that may have your password cached, then after your password is changed, follow these steps to update your cached passwords.

Did you incorrectly enter your password or username too many times?

Your UWSP account may lock if you incorrectly enter your account information too many times when attempting to sign in.

Try the following options to regain access to your account:

• Contact the IT Service Desk during their business hours and ask them to unlock your account.
   
• If you have the time, simply wait 30 minutes. Your account should unlock on its own.
   
• Reset your password.  You will need to answer the security questions you set up when you activated your account. Before you reset your password, consider turning off any other devices where your password may be cached. After your password is changed, follow these steps to update your cached passwords.

Did you recently change your password and your account keeps locking?

You may have another device where your old password is cached. Please see our documentation for help troubleshooting an account that may be locked due to password caching.

Could your password have expired?

UWSP passwords must be changed every two years. Expired passwords cannot be unlocked. When your password is about to expire you will begin receiving emails with instructions from the Info Tech Service Desk with the email Subject: "It is time to change the password for...".

These "change password" emails will begin 30 days before your account expiration. If your password remains unchanged additional reminders are sent 22 days and 15 days before, and finally daily during the last 7 days prior to password expiration.

How to update an expired password

Go to IT's Fix Account page and enter your UWSP username (e.g. spointer@uwsp.edu).  You will be asked to answer your account security questions prior to creating your new password. 

Before you reset your password, consider turning off any other devices where your password may be cached. After your password is changed, follow these steps to update your cached passwords.