I Changed My Password and Now My Account is Locked

Most password problems occur after you update your password and are related to your old password being stored in a device or application.

Troubleshooting a Locked Account

  1. Turn off all of your personal devices such as your laptop, mobile phone, tablet, etc.

  2. One-by-one, turn on your personal devices, connect them to the UWSP wireless network, and update your password in all applications where your password is cached.
    • For example:
      • Your wireless connections to UWSPWireless/Eduroam.
      • All email mobile apps where you receive UWSP email.
      • UWSP-related mobile apps such as Office 365, OneDrive, Teams, Zoom, your MobilityPrint app or other printing app, etc.
         
  3. Log out of any UWSP computers.  
    • After a password change, logging off and then back in to a UWSP computer typically syncs your new password.

UWSP-Owned Mac Computers

  1. Restart the Mac computer.
  2. Click Yes to the prompt, “Should we update the keychain password?” 
     

 

If you are still experiencing account lockouts:

  • Test to make sure that a cached password was not overlooked.
    Turn off all mobile devices again. Then turn only one device on and wait 30-60 minutes. If your account continues to lock, check to see if a cached password was missed on that device. Repeat these steps turning on one device at a time until the device and old password that is locking your account is found and updated.

  • Mac Mail application users: Ensure your email account is updated to your new password to prevent lockouts.  This application runs in the background and retains your old password until updated.
     

For further assistance diagnosing UWSP account issues, contact the IT Service Desk.

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