I Changed My Password and Now My Account is Locked

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Most password problems occur after you update your password and are related to your old password being stored in a device or application.

Turn off all of your personal devices such as your laptop, mobile phone, tablet, etc.
One-by-one, turn on your personal devices, connect them to the UWSP wireless network, and update your password in all applications where your password is cached.
- For example:
  - Your wireless connections to UWSPWireless/Eduroam.
  - All email mobile apps where you receive UWSP email.
  - UWSP-related mobile apps such as Office 365, OneDrive, Teams, Zoom, your MobilityPrint app or other printing app, etc.
Log out of any UWSP computers.
- After a password change, logging off and then back in to a UWSP computer typically syncs your new password.

Restart the Mac computer.
Click Yes to the prompt, “Should we update the keychain password?”

NOTE: Passwords changed off-campus will prompt when back on the UWSP network.

Test to make sure that a cached password was not overlooked.
Turn off all mobile devices again. Then turn only one device on and wait 30-60 minutes. If your account continues to lock, check to see if a cached password was missed on that device. Repeat these steps turning on one device at a time until the device and old password that is locking your account is found and updated.
Mac Mail application users: Ensure your email account is updated to your new password to prevent lockouts. This application runs in the background and retains your old password until updated.