Student Personal Device Repair

Overview

  • The Service Desk offers some student computer repair services including:
    • Virus and malware removal
    • System rebuilds (OS Reinstall)
    • Data recovery
    • Data migration Software installations
    • System Upgrades
    • Some hardware issues (out-of-warranty computers)
  • Customers who bring in their computers will be assisted for up to 15 minutes to troubleshoot and attempt to resolve any issues. Issues that take more than 15 minutes must be checked-in to receive further service.
  • Technicians have the authority to determine if an issue will exceed the 15 minute service threshold. In these cases, the customer may be asked to check in their device immediately

  • To ensure timely turnover of Student Computer Repair, InfoTech Service Desk limits the number of checked-in devices to 10 at a time. If this limit is reached, we may ask you to bring your device in at a later time. You may call or stop in to ask if we are able to accept new repair requests during our business hours. In addition, wait times tend to be longer at the beginning and end of each semester due to increased Service Desk traffic. 

  • The Service Desk reserves the right to deny repair services to any device, at any time, for any reason.

Off Campus Residence

  • Students who live off campus will be charged $60 fee if their device repair takes more than 3 hours. 
  • Repair service fees are included in student housing fees for students residing in the Stevens Point residence halls. 

For Faculty/Staff

  • At this time repair services are not available to faculty and staff. Assistance with setup/configuration of UWSP related services is available, contact the Service Desk.