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Do these one-time steps for your assigned UWSP computer before attempting a remote connection. You should repeat these steps if you are assigned a different computer.
Remotely Connect to Your UWSP Windows Computer From Your Mac
Install and Configure the Windows App for OS X
Install the Windows App for OS X
- From the Finder's Applications folder, open the App Store
- Search for Windows App.
- Select Windows App, click GET, then click INSTALL APP. Enter your Apple ID and password if prompted.
- Wait for the installation to finish.
If Windows App already shows as installed, continue with Add and configure A Remote Desktop Connection below.
Add and Configure a Remote Desktop Connection
- Open Windows App (available from the Finder Applications folder).
- On the menu select Connections
- Select Add PC.
In the Add PC box,
- Enter your UWSP Windows computer name.
- Click the User Account button and select Add User Account.
In the Add Credentials box,
- Enter your username (format: "spointer@uwsp.edu") and your UWSP password. Remember, you will need to update your password here when you change your UWSP password.
- Click Add.
Back in the Add PC box,
- For Friendly Name, enter your work computer's name.
- For Gateway, select Add Gateway from the dropdown.
- Update the Add a Gateway box:
- For Gateway Name, enter remotedesktop.uwsp.edu.
- For User account, select the account you created from the list.
- Click Add.
- Click Add to the Add PC box to close.
Remotely Connect to Your UWSP Computer
- Open the Windows App from the Finder Applications folder.
- Double click on your PC Name tile.
- Sign in with your UWSP account and authenticate with MFA.
Note: If you need to authenticate using verification codes from your MFA hardware token you must install and use the intermediary app, Big-IP Edge Client, on your home Windows PC to complete the authentication.
- Click Show Certificate.
- Under Trust for When using this certificate, select Always Trust to prevent displaying this warning again for the remote computer.
- Click Continue. Re-enter your password if prompted.
End Your Remote Connection and Windows App Session
- Move your mouse to the top of the screen and click the Windows App menu.
- Select Quit Windows App.
This ends your remote connection and leaves your office computer screen locked.
Unlock Your Computer Screen when You Return to Your Office At UWSP
- Unlock your Windows PC computer screen: Press the CTRL+ALT+DEL keys and enter your UWSP password.
- Unlock your Mac computer screen: Sign in with your UWSP username and password.
Contact the IT Service Desk for additional help!