Remote Desktop - From MacOS To Your UWSP Windows PC

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Do these one-time steps for your assigned UWSP computer before attempting a remote connection.  You should repeat these steps if you are assigned a different computer.

Remotely Connect to Your UWSP Windows Computer From Your Mac

 

Install and Configure the Windows App for OS X

Install the Windows App for OS X

  1. From the Finder's Applications folder, open the App Store
  2. Search for Windows App.
  3. Select Windows App, click GET, then click INSTALL APP.  Enter your Apple ID and password if prompted.
  4. Wait for the installation to finish.  

If Windows App already shows as installed, continue with Add and configure A Remote Desktop Connection below.
 

Add and Configure a Remote Desktop Connection

  1. Open Windows App (available from the Finder Applications folder).
  2. On the menu select Connections
  3. Select Add PC.

In the Add PC box,

  1. Enter your UWSP Windows computer name.
  2. Click the User Account button and select Add User Account.

In the Add Credentials box,

  1. Enter your username (format: "spointer@uwsp.edu") and your UWSP password.  Remember, you will need to update your password here when you change your UWSP password.
  2. Click Add.

Back in the Add PC box,

  1. For Friendly Name, enter your work computer's name.
  2. For Gateway, select Add Gateway from the dropdown.
  3. Update the Add a Gateway box:
    1. For Gateway Name, enter remotedesktop.uwsp.edu.
    2. For User account, select the account you created from the list.
    3. Click Add.
  4. Click Add to the Add PC box to close.

 

Remotely Connect to Your UWSP Computer

  1. Open the Windows App from the Finder Applications folder.
  2. Double click on your PC Name tile.
  3. Sign in with your UWSP account and authenticate with MFA​.
    Note: If you need to authenticate using verification codes from your MFA hardware token you must install and use the intermediary app, Big-IP Edge Client, on your home Windows PC to complete the authentication. 
  4. Click Show Certificate.
  5. Under Trust for When using this certificate, select Always Trust to prevent displaying this warning again for the remote computer.
  6. Click Continue. Re-enter your password if prompted.

 

End Your Remote Connection and Windows App Session

  1. Move your mouse to the top of the screen and click the Windows App​ menu.
  2. Select Quit Windows App.

This ends your remote connection and leaves your office computer screen locked. 

 

Unlock Your Computer Screen when You Return to Your Office At UWSP

  • Unlock your Windows PC computer screen:  Press the CTRL+ALT+DEL keys and enter your UWSP password.
  • Unlock your Mac computer screen:  Sign in with your UWSP username and password.

 

Contact the IT Service Desk for additional help!

Details

Details

Article ID: 4373
Created
Fri 7/11/25 12:25 PM
Modified
Wed 2/25/26 4:36 PM