Important: always make sure to have a backup authentication method set in your
myaccount.uwsp.edu portal.
To continue authenticating with MFA when you get a new phone, you must install the MFA app on your new phone and update your UWSP account authentication methods:
- Install the MFA app on your new phone.
- Sign in to your myaccount.uwsp.edu portal.
- In the Manage access and security section select Change how you sign in. You may be prompted for your current method of authentication.
- Under Security Info click Add sign-in method.
- Add the newly installed MFA app as your new default authentication method.
- Remove the previous authentication methods connected to your old phone.
Students and affiliates using phone call authentication:
- If you have not received a new phone number no further action is needed.
- If you have received a new phone number you must re-add the phone authentication method.