MFA Token Request

Service Overview: 

  • MFA hardware tokens may be requested as a backup for the Microsoft Authenticator. UWSP employees are not required to have a hardware token, however, it is a best practice to have one. Staff are able to request one as their backup verification method.  

  • Students, retirees, and volunteers have several backup verification options available, but hardware tokens can be requested. 

 

Cost: 

Employees  

First token is provided at no cost to you or the department.  

Student 

$12 fee billed to your student bill.  

Shared Accounts  

$12 fee billed to the department. 

Retirees, Emeriti, and Volunteers  

Please contact your university department to ask if they will cover the cost.  

Lost tokens 

$12 replacement fee to either department or student account.  

Dead tokens 

No replacement fee. 

 

Process: 

  1. Select the “Request an MFA Token” button.  

  1. Fill out and submit the online form.  

  1. Please check your email inbox regularly for messages related to your request. Further information may be requested if necessary. 

  1. The IT Service Desk will set up your MFA token and will inform you when the token is ready for pickup.  

  1. After pickup, fees will be applied in certain circumstances (see below).  

 

Pickup Instructions:  

Once the token is completed, you will receive an email, and we will mark the ticket as "ready for pickup". You can select which campus location you want to pick up the token.  

If you’re unable to pick up the token at one of the campuses, the token can be mailed to your address. It will take 7-10 business days to receive your hardware token through the mail. If you’ve not received your token within two weeks, please contact the IT Service Desk.  

If you are picking up your token in person, you need to bring two forms of ID. This includes your university ID and another ID, such as a driver's license, passport, or state ID.  
 

Note:  

Hardware tokens are property of the University of Wisconsin – Stevens Point. Employees leaving the university must return their token to their department or employer.