Description of Service
UWSP students, faculty, or staff can request new PointCards after they become students, when they are hired, or when they need a replacement PointCard.
Reasons for needing a replacement card and associated fees are listed below:
- New Card for Use with Door Locks - no charge
- Card was lost or stolen
- Lost: $20 fee
- Stolen: after starting a police investigation, no charge
- Card stopped working
- No signs of physical damage: no charge
- Signs of physical damage present: $20 fee
- Name change
- Legal name change: no charge
- Preferred name change: first preferred name change at no cost, $20 fee for additional
- Employee status change - no charge
Replacement Card Situations
New Card for Use with Door Locks
Due to changes in technology or procedures, occasionally UWSP will need to replace your existing PointCard. In these circumstances, there is no charge for a replacement card. However, you will need to bring in your old card when picking up the replacement card.
Card was Lost or Stolen
When a PointCard is lost or stolen, it is critical that all services associated with that PointCard are deactivated as soon as possible. This prevents unauthorized access to your residence hall, your UWSP services, and UWSP buildings while using your name. See the Lost PointCard page for instructions on how to deactivate all services associated with a lost PointCard. A replacement for a lost PointCard will cost $20. The fee will be applied to a student’s bill or charged to an employee’s department at the end of the semester. The fee cannot be refunded if the original card is found after the replacement card is printed. When a PointCard is stolen, there is no fee for a replacement card, but proof of a police investigation into the theft is needed to waive replacement fees.
Card Stopped Working
Typically, a PointCard will not stop working due to normal use. If you do experience problems with your PointCard, and there are no visible signs of damage, there will be no charge for a replacement. You will need to bring in the original, non-functioning, card with you when you pick up the replacement card to have the replacement fee waived.
Name Change
PointCards are printed using names on record with the Registrar's office. PointCards are printed with a student's preferred name on the front of the card, and their legal name on the back of the card. If a preferred name is not on record with the Registrar's office, the PointCard is printed with your legal name on both sides.
To make a name change, go to the Registrar's Academic Forms page. Once you have submitted your requested name change to the Registrar's office, wait at least two business days before requesting a new PointCard.
When filling out the form, please include your preferred name as it should appear on the card. That helps the IT Service Desk staff make sure the correct name is on the card when it is printed.
When picking up the replacement PointCard, bring the original PointCard so it can be exchanged for the new card.
Employee Status Change
If faculty and staff change positions at UWSP, they may require an updated PointCard. There is no charge to get an updated PointCards due to changes in employment status at UWSP.
Picking Up Card
Replacement PointCards will be printed as soon as possible after the IT Service Desk receives the request. Once the card has been printed, the work order ticket will be updated, and a notice will be sent to the person requesting the the card saying the card is ready for pick up. Please don’t try to pick up the card before the notice has been sent. The card will not be ready.
When picking up your new card, please bring your old PointCard to the IT Service Desk to exchange it for your new card. If your card was lost or stolen, bring a valid form of photo ID. If your card was stolen, please bring information about the police investigation.
Student Voter ID Information
For students, if you sign the back of the PointCard, it can be used as a Voter ID. We recommend using a fine tip felt pen for signing the PointCard. Be sure to give the ink time to dry! There is an expiration date on the back of the card that states when the card can no longer be used as a Voter ID. However, all other PointCard functions will continue to operate after that date.
Available To:
- UWSP Faculty
- UWSP Staff
- UWSP Students
Procedure:
- Select the "Request a PointCard (New/Replacement)" button.
- Fill out and submit the online form.
- Further information may be requested if necessary. Please check your email inbox regularly for messages related to your request.
- The IT Service Desk will print the card and send a notification when the card is ready to be picked up.
- After pickup, fees will be applied in certain circumstances.