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Microsoft's Windows App Mobile (previously the Remote Desktop App) for iOS can be used to remotely access your assigned UWSP windows computer from an iOS or Android device.
To remotely connect to your UWSP Windows computer you need your UWSP computer name.
To remotely connect to your work computer your computer must be turned on when you leave campus with power settings set to not sleep.
Multifactor Authentication is required for all remote connections.
Remotely Connect from iOS to Your UWSP Windows PC
One Time Set Up - Install and Configure Windows App Mobile
- Install Windows App Mobile from the App Store.
- Tap Open.
- Tap Skip to the Welcome
- Tap Don't Allow to find devices on local networks.
- Tap Don't Allow to find Bluetooth devices.
- At the top-right tap the plus "+".
- Tap PC.
- Tap PC Name.
- For Hostname, enter your work computer's name, followed by ".uwsp.edu" (Example: spointer-wl.uwsp.edu).
- Tap the back arrow "<".
- Tap No Gateway Configured.
- Tap Add Gateway.
- Tap Gateway Name.
- Add: remotedesktop.uwsp.edu
- Tap the back arrow "<".
- Tap Save.
- Tap the back arrow "<". You should be back on the Add PC screen.
- Tap Save.
You should now see your Devices screen with your computer name listed under Saved Devices.
Start a Remote Session
- Open Windows App Mobile.
- Under Saved Devices, tap the connection you create.
- For Credentials,
- Enter domain/user in this format: uwspdom\spointer ("spointer" is your UWSP alias).
- Password: Your UWSP password
- Tap Continue.
- Authenticate with MFA when prompted.
Once your mobile device connects to your UWSP work computer, your work computer's screen will lock so the remote work you are doing is not visible.
Working In Your iOS Remote Session Screen
When Windows App Mobile connects to your UWSP work computer, Your work computer's screen will display on your device.
At the top of the screen three Windows App Mobile tools display.
- Tap the Magnifying Glass icon to zoom in and out of your remote screen.
- Tap the square Windows icon to access options to:
- change the dimensions of your remote screen view.
- At the top-left, tap to use touch or mouse.
- At the top-right, tap Done to return to your remote session screen.
- At the bottom, tap Disconnect All Device Sessions to end your remote session.
- Tap the Keyboard icon to show/hide keyboard tools.
Troubleshooting
If you were previously able to remotely connect to your office PC with Windows App Mobile but suddenly receive an error when attempting the same connection, you may need to reselect your Gateway.
- In the open Windows App Mobile under Saved Devices, press and hold on your device connection until a menu displays.
- Tap Edit in this menu.
- Locate Gateway.
- if No Gateway Configured displays, tap it, then select, remotedesktop.uwsp.edu.
- Tap Save.
- Attempt your remote session again.
If you are still unable to remotely connect to your UWSP Windows PC with WIndows App Mobile contact the IT Service Desk.