It is not recommended.
While it is technically possible to join Zoom or Microsoft Teams meetings inside a Remote Desktop (RDP) session, real‑time audio and video through RDP commonly results in latency, poor audio quality, choppy video, unreliable camera and microphone access, and high CPU usage on the remote system, and degradation of the experience for everyone participating.
Because of these known issues, Microsoft and platform vendors strongly discourage using Remote Desktop for real‑time meetings and Information Technology does not provide support for this practice.
Instead, do the following well before starting a web conference:
- Make sure you are not in a Remote Desktop session. If you see the Remote Desktop connection bar at the top of your screen, minimize this and access your web conferencing session through your local computer.
- Make sure the web conferencing app is installed on your local computer:
- Zoom web conferencing app
You can join a Zoom meeting through your web browser without installing the Zoom app although you may notice that certain features will be limited or unavailable. If you anticipate regularly meeting via Zoom it is strongly recommended that you install the Zoom app. Scheduling Zoom meetings is also done through the installed app.
Install Zoom
When you install Zoom you will be asked to sign in with your UWSP account to complete the Zoom app Installation on your personal computer. Once you sign in, Zoom will remember your sign-in for an extended period and should only require re-authentication approximately every 30 days.
- Microsoft Teams web conferencing app
UWSP licenses the Office 365 and OneDrive Desktop apps, which includes Teams, for free home install to all UWSP students and employees.
Install the full Office 365 suite or install only the Teams app.
You will be asked to sign in with your UWSP account. Once you sign in, Microsoft will remember your sign-in for an extended period and should only require re-authentication approximately every 30 days.
Contact the IT Service Desk for additional help!