The strength of your Wi-fi connection can be affected by many things in your surrounding environment. If you are experiencing issues with wi-fi in your residence hall room try the following to see if you can identify and fix the issue on your own. IF you have tried the following and are still experiencing issues with your resident room wi-fi, contact the IT Service Desk.
Personal wireless routers are prohibited on the UWSP network.
Troubleshoot Your Residence Hall Room Wi-Fi
⇒ Try Checking For Interference
Devices that broadcast radio waves at the same frequency as the UWSP Wireless network can negatively impact your wireless experience.
Disable the network created by a wireless Printer
A wireless printer can act as a wireless router and cause interference. To avoid this, you can:
- Disable the printer wireless features and connect the printer using a USB cable. You will need to visit the manufacturer’s support page for the printer to get instructions on how to disable this feature.
- Use the student use printers located throughout campus, instead of a wireless printer.
Limit the use of other devices that can cause Interference
Try powering-off devices or disabling connectivity when not in use:
- Bluetooth - many cell phones, tablets, keyboards, mice, microphones and other devices have Bluetooth enabled.
- Cordless Phones that use the 2.4 GHz frequency. This can cause significant wireless interference.
- Devices such as microwaves, wireless keyboards, mice, game controllers, Apple TV, Apple Time Capsules, Slingbox, wireless headsets and microphones, etc.
If possible, using a wired connection is a good option.
⇒ Are There Personal Device Limitations?
Software and hardware bugs or manufacturer defects on your personally owned devices can affect your wireless experience:
- Make sure that your device is kept up-to-date on all software patches, updates, and driver updates. Turn on automatic updates whenever possible.
- Check with the manufacturer web site for known issues.
If you continue to have difficulty with the Wi-Fi in your residence hall, please report the issue to the IT Service Desk.
Contact the IT Service Desk with additional questions!