The most common reason for being unable to establish a Remote Desktop connection to your work computer is that your work computer may be set to go into sleep mode after a period of inactivity. You will be unable to remotely connect to your work computer until you are back in the office.
Once you are back in the office make sure to change your work computer's Sleep setting (desktop) and lid Sleep settings (laptops only) to never sleep before you attempt your next remote desktop session.
Until you can make these changes see the following Short Term Solutions for potential help options.
Short-Term Solutions
Immediate, short-term solutions if you are currently working from home and unable to remote to your assigned UWSP Windows PC computer:
- If you only need access to your Office 365 web apps and OneDrive file storage: Your Office 365 web apps and OneDrive file storage are always available online at office.uwsp.edu.
- Working from home during business hours: Consider asking someone with a key to your office such as your office manager, to wake your computer. Once you can remotely connect to your work computer see how to update your work computer's Sleep settings for future remote sessions.
- Working from home outside of business hours: Office 365 Desktop apps and other common-use UWSP software may be accessed by signing in to the Remote Lab, or install from the Software Center once you have signed in.
Once you are back in the office you should change your work computer's Sleep setting (desktop) and lid Sleep settings (laptops only), to never sleep so that future Remote Desktop sessions work as expected.