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You can record a personal greeting through Teams Calls that callers will hear when you are away from your desk. When you do not answer your phone your personal greeting plays and the caller is allowed to leave a voicemail. Your personal greeting plays for callers when Automatic Replies in Outlook is not turned on.
In addition to your personal greeting, you can also add an out‑of‑office greeting. An out‑of‑office greeting is added separately as text which then plays to callers as text-to-speech when you turn on Automatic Replies in your Outlook.
Record Your Personal Greeting
- At the upper-right in Teams, click the Settings and more ellipses (…) and select Settings.
- In the left pane's Settings list, select Calls.
- t the right, scroll down to Manage voicemail. You may need to expand Manage voicemail to see your personal greeting options.
- Record a voice greeting or type in a text greeting that callers hear as text-to-speech. If you record a voice greeting, using a headset and mic is advised.
- To record a voice greeting click the Record a greeting button and follow the verbal prompts.
- To type in a text greeting that callers hear as text-to-speech, scroll down to "Set up text-to-speech customized greeting option." In Your custom greeting box, type in your greeting.
Contact the IT Service Desk with additional questions!