Using Your Yealink Headset

Install the App

Install the Yealink app from the Windows Software Center.  Once installed, updates for the Yealink app are automatically managed by IT. 

Do not run updates directly from the Yealink app if you are prompted. While the update may appear to proceed as expected, it will fail in the background potentially causing issues during your next call or meeting. Your only option then may be to restart your device to restore your headset's normal performance.

Charging

After your Yealink headset is set up and the app installed, place the headset on its stand to charge for at least 30 minutes. Always return it to its stand whenever it is not being used during work and at the end of the day.

Headset Range

Use your headset in the same room as the base station to ensure that your headset performs optimally.

Using Headset Features

Headset controls for calls, including volume controls and mute are accessed from the earcup.

Answer, End, and Decline calls

Use your headset's Call Control Button to answer, end, or decline a call. The Call Control Button can be found on the outside-center of the earcup.

• To answer or end a call, press once on the Call Control Button.
• To decline a call, press twice on the Call Control Button.

Volume Control

• To increase your incoming call volume, press and hold the area above the Call Control Button on the outside of your earcup.
• To decrease your incoming call volume, press and hold the area below the Call Control Button on the outside of your earcup.

To Mute Calls

• Raise and lower the boom arm to mute and unmute.
• There is also a Mute button on the top of the earcup. Press to mute/unmute.
   

Troubleshoot muting with your boom arm

If your headset does not mute when you raise the boom arm, you may need to enable the Boom arm-mute setting in the Yealink app.

1. Type Yealink into your Windows search and select Yealink USB Connect.
2. In the open app select your headset.
3. At the left select Device Settings.
4. At the top right select Advanced Settings.
5. Scroll down to the Calling section and locate Boom arm-mute.  Move the slider to the right.