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If you find an email in your Outlook Junk Email folder that should not be identified as Junk, you can report the email as Not Junk which:
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Moves the email from your Junk Email folder to your Inbox.
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Adds the sender to your Outlook Safe Senders list.
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Reports the sender as legitimate to Microsoft helping to improve Microsoft's Spam filters.
Report Email as Not Junk in the Outlook Desktop and Web apps
- Select the email in your Junk Email folder.
- On Outlook's ribbon, click the Report button then select Not Junk.
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Report Email as Not Junk From Your Mobile Device
iOS/Android
- In your Outlook Junk Email folder tap the email to open.
- At the top of the email, tap the three dots icon.
- Tap Not Junk.
iOS
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Android
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Contact the IT Service Desk for additional help!